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Shipping and Delivery Policy
Shipping & Delivery Policy
Ks Muscle Mechanics Balms Ltd
Effective Date: [15 January 2026]
Our Commitment
At Ks Muscle Mechanics Balms, we believe in making aromatherapy accessible to everyone. We are committed to delivering our 100% natural Pain Relief and Muscle Recovery products to you quickly, safely, and sustainably—in line with our environmental values.
1. SHIPPING LOCATIONS
UK Mainland Delivery
We offer standard delivery to all UK mainland addresses. Delivery charges and estimated timescales are clearly displayed:
- When you view products in your shopping basket
- At checkout before you complete your order
International Delivery
We deliver to select international locations. Please note:
- Delivery charges and VAT rates may vary from the price displayed at checkout
- You are responsible for complying with all local laws and regulations
- International orders may be subject to customs inspections, import duties, and taxes (payable by you)
- We cannot advise on specific customs charges—please contact your local customs office for details
Non-Delivery Areas
If we are unable to deliver to your requested location, we will contact you before processing your order.
2. DELIVERY OPTIONS & CHARGES
Standard UK Delivery
- Cost: Clearly displayed at checkout (prices inclusive of UK VAT where applicable)
- Estimated Delivery: [Insert timeframe, e.g., 3-5 business days]
- Delivery charges are automatically calculated based on your selected service and delivery address
Express Delivery
- Faster delivery options may be available at checkout
- Additional charges apply and will be shown before order confirmation
Important Notes
- Delivery charges are excluded from product prices
- We only dispatch products once payment has been fully authorized
- We cannot deliver a single order to multiple addresses
3. ORDER PROCESSING
When We Dispatch
- Orders are dispatched once payment authorization is complete
- You can track your order status at any time by logging into your account at www.muscle-mechanics.com
Out of Stock Items
If your order includes products unavailable from stock, we will contact you with options to:
- Wait until the product is back in stock, or
- Cancel your order (full refund provided)
4. DELIVERY PROCESS
Delivery Address
- Products will be delivered directly to the address specified in your order
- Please ensure your delivery address is accurate and complete
- Someone should be available to receive the delivery (signature may be required for certain services)
Risk & Title
- Title (ownership) passes to you upon delivery
- Risk of loss or damage passes to you when you receive the product
Delivery Delays
While we aim to deliver within the estimated timeframes, please note:
- We are not liable for delays caused by circumstances beyond our reasonable control (e.g., severe weather, courier delays, customs inspections)
- If your order is significantly delayed, please contact us at info@muscle-mechanics.com or 07521 359971
5. INTERNATIONAL ORDERS
Your Responsibilities
When ordering from outside the United Kingdom:
- You are the importer of record
- You must comply with all local laws regarding product importation and use
- You are responsible for all import duties, taxes, and customs clearance fees
- Cross-border deliveries may be opened and inspected by customs authorities
Product Suitability
- We do not guarantee that our products are appropriate for use or available in all locations outside the UK
- We do not guarantee compliance with regulatory requirements outside the UK
- It is your responsibility to verify product legality in your country
Delivery Charges
- International delivery charges will be calculated at checkout
- Additional customs/import charges are not included in our delivery fees
6. FAILED DELIVERIES
If a delivery attempt fails:
- The courier will typically leave a card with instructions for redelivery or collection
- Uncollected parcels will be returned to us
- If a parcel is returned due to an incorrect address or failed collection, you may be charged for re-delivery
7. DAMAGED OR MISSING ITEMS
Damaged in Transit
If your order arrives damaged:
- Contact us immediately at info@muscle-mechanics.com with photos of the damage
- Retain all packaging materials
- We will arrange a replacement or refund as appropriate
Missing Items
If your order has not arrived within the estimated delivery timeframe:
- Check with your household members or neighbors
- Contact us at info@muscle-mechanics.com or 07521 359971
- We will investigate with our courier and resolve the issue promptly
8. SUSTAINABLE PACKAGING
In line with our commitment to the environment:
- We use recyclable materials wherever possible
- Our tins are designed to be reused or recycled
- We encourage you to recycle packaging responsibly
9. CONTACT US
For questions about your delivery or to update your shipping details, please contact us:
📧 Email: info@muscle-mechanics.com
📞 Phone: 07521 359971
📬 Post: 102 Liscombe, Bracknell, Berkshire RG12 7DE
Business Details
Ks Muscle Mechanics Balms Limited
Registered in England and Wales: 12660976
10. POLICY UPDATES
We may update this Shipping Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed of any updates.
RELATED POLICIES
- Returns & Cancellation Policy: See our full Terms & Conditions
- Privacy Policy: Learn how we protect your data
Thank you for choosing Ks Muscle Mechanics Balms!
Take care of what really matters—your body and mind.